Customer Testimonials
Parker was extremely helpful in finding us the perfect car! Most painless car buying experience we've had! Will be coming back for our next car!
We have 3 BMW's and have always had a good experience at this dealership. Of theene three, two have been bought new at this location.
I was having some issues with my 328D and needed some help getting everything back in order. When I got there JT helped me right away and set me up with guys that were so helpful making sure my car was truly running right without being ripped off. He was always checking up making sure everything was good and I got out of there with a loaner car and three hours later got my car back. Highly recommend going to see him 🙂
Another shop changed the oil and nearly ruined the car. Mauricio handled many different issues on the car to get everything settled. I would refer anyone looking for good BMW service to him and this dealership.
Our experience with BMW Pleasant Grove was very positive. They listened to my criteria and found the best car for me. They were very accommodating, negotiable and not pushy. I bought a car I love! Andy and Chris were great to work with!
This is the second time I'm taking my car at the BMW in present Grove,, and they are wonderful , Mauricio he is a great professional has a deep profound knowledge of what he's doing ,,,anyways I'm very please with them...Mauricio he is a great professional has a deep profound knowledge of what he's doing ...anyways I'm very please with them ... thanks to Mauricio ,,,Hi is just outstanding professional,
My key developed a problem while driving cross country and when I returned home (Mapleton Utah) I wanted to address the key problem. I called the service center and talked with Chris and Steve. I later had my car towed in so they could program the key and take car of other issues. I am very impressed with the work performed and Chris' communication I. Taking car of my car. I appreciate all the BMW crew that fixed my car.
Bryan was awesome. Gave me a heck of a deal and so far I'm loving the car. Awesome service and they really take care of ya
I'm always wondering what ever happened to customer service ~ seems the majority of companies I deal with provide terrible to mediocre customer service. This is something I'm always aware of and looking for as I used to own a mystery shopping business and did a lot of evaluations on all types of businesses, evaluating their customer service. In addition, I'm one of Amazon's top product reviewers, not only reviewing the products but the sellers as well. From the moment my husband and I entered BMW of Pleasant Grove we were treated like VIPs. Cory Funk approached ...
I worked with Stewart in sales in getting a 328i xdrive. He was awesome. Outstanding service, patience, and willing to do everything he could to make sure I was happy. I never felt rushed, the conversations were always engaging, and all my questions were answered. These people are the best people you can work with on a new or used BMW purchase. Good Job Stewie! Proud new owner of a Brand New 328i xDrive!
The nicest people and the easiest car shopping experience. Straight forward, no hidden charges and all paperwork was explained clearly and precisely. The sales person, Dustin Starks,knew the car inside-out and showed me all its features (my i3 is just amazing). I highly recommend Dustin for your car shopping experience.
Diana my service advisor is always awesome and great to work with. When neede they provide a loaner car which has been very helpful. They also have a shuttle service which has been great.
I'm very happy and satisfied to deal with Dustin Stark, Kori Criddle and Diana Galarza, they are very helpful and always treat me with courtesy.
Everything about this dealership is amazing....we have an X5M and a 3 series. Diana always makes sure we are taken care of and that our experience is the best. Even though it's the dealership, I want to be able to trust that they are telling me the truth about issues or that they are taking care of my car and not putting dings in it or scratching my rims, etc. I trust them 100%. I feel that BMWs are NOT inexpensive cars and these guys know that. They treat you and handle situations like a luxury car maker should. ...
It started back in 2008 when I purchased a used 2004 330i convertible which I still own. Since then a Certified Pre-Owned X5 and 535xi, then two brand new X5s. The entire experience is wonderful from the moment you walk in the door. Finding the right vehicle, test drives, learning about the features and the whole purchasing process. Outstanding. Then when it comes time for regular maintenance or to address any issue that arises, the service department is prompt, efficient and effective. Loaner cars are readily available and the service team does an excellent job offering solutions and managing expectations. Sometimes ...
I recently completed my second lease at BMW of Pleasant Grove and I couldn't be happier. Evan Gray delivers such professionalism and great customer service to his clients. I live near the dealership in Salt Lake City but I choose to deal with Pleasant Grove because of Evan and Collin Peay!
You always hear story's of dealerships who overcharge and/or take advantage of their customers, so I was skeptical going here in the first place, but those fears held no merit. I can genuinely say I have never been treated so well, by any dealership, in my entire life. My vehicle had a service update which was performed in a timely manner, and they were kind enough to loan me a brand new X3 for use while it was being serviced. I also notified them of a noticable floating sensation felt in my vehicle under hard acceleration, which when ...
I had a vehicle being worked on that I eventually traded in for a 2014 320i. I was given a loaner for several weeks while my 2000 528i was in the shop, which I appreciated. When it ended up the costs of fixing the older vehicle were prohibitive and I decided to upgrade to the newer car, they were very accomodating in reversing charges for work done on my trade-in. This showed me they were interested in a long-term relationship, not just a one and done transactions. Thanks to Evan, Dustin, and Diana for their help and service!
Dustin was great to work with. He was very professional, friendly and patient. Dustin went above and beyond to take care all of my questions and needs. This positive experience allowed me to have fun with the car buying process and I felt very confident leaving the dealership with my decision to purchase the vehicle. Special thanks to Dustin Starks and to BMW of Pleasant Grove!
Dustin was very professional and was very helpful in every way! He definitely represents BMW in a positive way! If I purchase another BMW I will definitely be seeing Dustin!!
A top notch rep for BMW! I traveled 450 miles to work wth Dustin Starks. He knows the product he represents and act professional and courteous at all times.
Diana is very good at her job. She pays attention to my needs and addresses all my concerns. I really like your loaner car options, as well. I am happy I upgraded my service warranty like she suggested.
My experience purchasing my BMW from Pleasant Grove working with Dustin was perfect. Answers to any of my questions were prompt, thorough and guided. All of the staff were very kind and cooperative assisting me with any and all requests. Dustin worked with me tirelessly to find every best option. He is extremely knowledgeable, dedicated and very personable. There were numerous occasions Dustin anticipated what I needed before I realized to ask. For reference, I'm a very picky and detailed oriented client. Any knowledge, details, or options I can have, I want. All of the staff, especially Dustin, thrived ...
Evan was great to work with on this purchase. He earned high marks! Will come back for next car! They treated us as valued customers from the very first meeting and bent over backwards to make things easy for us. Much appreciated.
Hey Dave, I had a great experience there at the dealership. Diana was terrific. I had just purchased my car from another dealer a month ago and she filled me in on all the BMW warranty I still had available. They were on time and prompt with my appointment and offered some great amenities in your customer waiting area. Thanks again for a comfortable experience.
I could not believe the miracle Dustin worked finding this x3 in California! He got exactly what I wanted and more in my price range with an unexpected exceptional deal with the help of Collin Peay. Stellar guys, true pros, friends for life! I even brought my family along to share the unparalleled excited unmatched BMW experience. We have a lot of FB pics up from that day. It could not have gone better!
Fast, friendly service!!!!! I drive down to BMW of Pleasant Grove ALL the way from my home in Murray, UT I drive down to BMW of Pleasant Grove because they are a BMW Dealership that knows how to treat their customers!!! The employees are all friendly and treat you how they would like to be treated! Fast & friendly service!!! Excellent !!!
Every time I visit BMW of Pleasant Grove I am amazed. Amazed at how well they treat me and my car. They are truly what a dealership should be. Honest, friendly, knowledgeable, and inviting. This is one dealership that I look forward to visiting. Thanks to Diana and her crew for treating me right.
BMW of Pleasant Grove is top notch and always takes care of my needs. I enjoy working with Keith Curtis who is an excellent Client Advisor and is knowledgeable and a true professional. I live in SLC but drive down to the dealership in PG because they are attentive to what I need done, give me good advice, take care my car and treat me well. I highly recommend this dealership and will continue to be a repeat customer. Apparently they understand the concept of treat your customers well and they will continue to give you business in the future! ...
The staff at BMW of Pleasant Grove are outstanding! Their customer service goes above and beyond! They are friendly, patient, and very knowledgable! They exceeded my expectations, and I will definitely deal only with them in future.
I went into the dealership to simply compare the BMW with the Audi, which I had intended to buy. The result was that they had the perfect car I wanted (535xi) and a great price. Everyone was very friendly and answered every question, and we're very straight forward and low pressure. Now, after two days I am very pleased with my choice with no regrets.
This Dealership is just a great dealership period! I would recommend BMW of PG to anyone, because I am confident they will be taken care of. Thank you again!
I have now bought two cars from here, both from Parker. The first was a used 2007 355 and the second was a new 2011 335. I have been very impressed with the service they gave, they really go the extra mile. Parker has always been there to help out even when the car goes in for a service. All work that has been carried out was fantastic and I will for sure buy there again especially from Parker.
Parker, Troy and Collin and the rest of the team at BMW of Pleasant Grove have taken first-class care of me many times. I've used their service department many times with great satisfaction and when it came time to get something new earlier this year, they helped with my decision (I was having trouble choosing between two models) without any unnecessary pressure and made the ordering process quick and easy! When it came time to take delivery, everything was ready to go and they took time to make sure I understood all the new features in my new 135 coupe. ...
World class service consistently, from top management to service, sales, parts, and admin. Customer satisfaction at it's best. I would highly recommend this dealership.
I own a two BMW's and BMW Pleasant Grove has been the best dealership I have ever visited so far. they have nothing but great customer support. the staff is efficient at their job and they take good care of their customers. I recommend this dealership to anyone.
Collin Peay and Troy Young give the best customer service I have received at any of the car dealerships I have done business with during the past 26 years I have lived in Utah. It is this level of service that makes me drive the extra distance to BMW of Pleasant grove for sales or service.
BMW of Pleasant Grove is a very mature dealership for being new. My wife and I had visited the dealership multiple times this past summer while deciding which vehicle we wanted. We met Parker Despain and worked with him over the next several months discussing vehicle options, colors, and financial terms. Ultimately we decided to take delivery of the new BMW at the factory in Munich. Parker went out of his way multiple times to make the process easier and more convenient for us, which resulted in him making several trips to Salt Lake City in order to help us. ...
When my wife and I were expecting our fist child in 2007 we decided that we would like a larger vehicle than what we had. We shopped for a small SUV and were more impressed with BMW of Pleasant Grove than anywhere else we looked. We leased a 2007 X3 Si. We loved our X3 and so did our Daughter. Fast forward to summer of 2010. We were expecting Daughter number two. Our lease was ending soon and I thought: new baby, new BMW. It made sense to me anyway. My wife and I decided to look at all large SUV's that ...
This dealership knows and understands the real meaning of customer service something I feel has been lost. They always make you feel like you are part of the family and that your concerns are their number one priority. Would recomend them over and over again.
If you are in the market for a BMW (and honestly, why wouldn't you be) Then you need to go in to BMW of Pleasant Grove. Speak to Collin Peay and I promise you the most enjoyable auto experience you will ever have!! It has been 3 years since I have purchased my 7 series from Collin and every single time I go in to BMW he greets me by time and we shoot the breeze about the latest BMW's. He is a pleasure to work with and passionate about BMW- with that passion comes a tremendous knowledge of BMW ...
I have always enjoyed working with Parker, even when he was at BMW Murray. he has been the most knowledgeable sales person I have ever dealt with. He is prompt to return calls, and is very through with his replies. I have recommended him to family and friends with no hesitation.
BMW of Pleasant Grove has the most professional and courteous staff in the business! Every time I go to the dealership I am always greeted, by name, with a smile by nearly all of the employees. Keith is absolutely the best service adviser in the business. Having owned numerous vehicles and being religious about taking them to the dealer for any service work, I have worked with many advisers, and can honestly say Keith is far and above the best! I never need to worry about anything when I take my vehicle in for service. Pardon the pun but the ...
Parker knows BMWs. He can speak to all aspects of new and used inventory, and will tailor your needs and visit accordingly. His experience with the service side of the business gives him an edge on other client advisors. Parker knows what I like and keeps me up to date on current inventory...just in case I'm looking to move on a vehicle. I've referred friends in the past and will be purchasing my next BMW from him as well. Nathan Hagen
I bought my car from BMW of Pleasant Grove and mainly due to the friendly environment at BMW of PG as well as the great treatment in the past in getting my previous vehicle purchased and serviced there. Collin was the most splendid person to work with on the purchase of my new car and still to this day checks up on me and makes sure my car is working well and that I still love it. Not only that, but it seems ther service hasnt stopped. Anytime I go in, he always makes time to stop and say hi, ...
Keith is always so terrific to customers! Honestly there is not a time that I have visited and keith hasn't greeted me by name and asked me how I am doing. Not only that, but the repairs are always done correctly and promptly, also keeping me well informed along the way. It is always a pleasure taking my car in and I really respect the people, the work, and the friendly environment.
Working with Keith was great. He was very helpful and answered all of my questions thoroughly and the work was done quickly. I would recommend Keith and BMW of Pleasent Grove to any BMW owner. The waiting area was pleasant and everyone was very professional.
The people at BMW of PG are outstanding to work with. My family has been going to them since they opened. Collin Peay is a fantastic client advisor, who helps you get exactly the car you want, with the best deal possible. His customer service and follow-up are the best around. I always feel like he treats me fairly and with respect. Troy Young, as the GM, always checks in to make sure we are pleased with the service and outcome. As important as a new car is, the ongoing service is equally important. Craig Northup and Keith Curtis in ...
I noticed a knock in my shocks when i went over speed bumps so I called up Keith at the Pleasant Grove Dealership to set up an appointment to get the problem looked at. He scheduled my appointment for the next day and set me up with a loaner car, after a quick check in with my car I was on my way. Keith called me back a couple hours later to keep me posted on the progress of the inspection. Keith let me know what the problem was, what it was going to take to fix it, and how ...
BMW of Pleasant Grove has changed my perception of auto dealers. My Rep. Colin Peay has been exceptional in knowlege, service and follow up. The entire experience each time I go in is very friendly and professional. No question that I ask is considered smal or unimpotant by them. I would definitely consider a new purchase from them in the future. They're doing everything right! Doug Smith - customer
I had heard that the BMW service experience was always near the top when it came to service experiences at car dealerships. Keith has helped my service experience be nothing but the best. Every time I have needed something, he is always quick to respond and always willing to go out of the way to help my service experience be excellent. He is always on top of everything and I have never needed to call him to get an update on my car because he always calls me when he tells me is will. He is very professional and knowledgeable ...
Collin Peay in the sales department was incredible to work with. I test drove 8 different vehicles over the course of several weeks before making my final decision. He was very knowledgeable and extremely patient. Collin came in on his day off, drove 2 different cars down from the Murray store and met me at the Salt Lake overflow lot to look at the latest inventory. His follow-up was excellent and I would recommend him and the dealership to anyone. Thomas, in the service department, has taken excellent care of me with my last 2 BMW's. He is always great to work ...
When working with Keith I felt that my concerns about my vehicle were taken note of and handled. The work was performed on-time and everything was repaired with zero issues since. Everyone made me feel accommodated and welcome. I would recommend this facility to buy and especially service your vehicles. When pricing was discussed I felt it was fair because Keith explained the process in-depth and why certain thugs needed to be looked at, tested, and replaced if necessary. Many times my advisors before never explained what and why, but rather told me what I should do, no explanation, and ...
The dealership's repair and service department is very friendly and great at their work! Thomas is always there to help, answer questions. If you need service, he takes care of the request and make sure you have a loaner car if you need one. His manage is very nice too, he explains everything in detail and in a way that customers can understand, without getting technical and confusing.
I recently purchased a 2004 X3 and had some hesitation in the transmission. I took the vehicle in and was very well treated. The repair required that the EGS Control be sent to BMW North America for programming and took 8 days to complete. When I dropped off my car, a courtesy car hadn't come back as anticipated and they got me a rental car for two days that was then replaced with a courtesy car. The transmission seems to be operating perfectly now.
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