Customer Testimonials
Awesome Dealership,I purchased a car from them a few years back and I had a friend looking for a new car. He was a high risk individual for COVID-19 so he asked me to go in and find the right vehicle for him and work the deal. I worked with Andy Merriman and he made the process extremely easy. He was always very helpful and understood the situation we were in. I’d recommend him to anyone looking for a new car. He hooked us up with an awesome deal as well!Thanks Andy!
We were traveling from California to Montana and our check engine light came on in the middle of Utah. Pleasant Grove BMW was the closest dealer so I called and spoke to Mauricio, their customer service advisor, who set up an appointment the following morning at 8 AM to check the status of the light. The next morning Mauricio quickly had his technician run the computer diagnostics to assess the problem. Turns out it was a very serious exhaust issue and required very expensive part. The good news was another dealer nearby in Salt Lake City had the part. Mauricio had ...
I am giving them a 5 stars for executing a high level of professionalism during the purchase of my BMW X5. Chase and Chris (manager) really went above and beyond to make sure that all my concerns were addressed. This is my second purchase from this dealership and I would highly recommend this dealership to anyone in the market for a BMW. They have always treated me well and are not pushy at all.
Greetings Gentlemen’s - I had to drop you a note about curtesy of your sales team and my experience with them. Yesterday around 5pm we walked in to your building to do some test drives of new cars. Bryan immediately reached out to us and offered his assistance. Upon finishing our test drive and until we finally reached a deal for a new purchase (way after your closing time), Bryan was excellent in offering his expertise and being very professional, honest and attentive to our needs. Your Sales Manager - Chris was one truly “5 star” salesmen willing to listen ...
Purchasing a used i3 was a great experience. I worked with Chase who was actually honest, upfront and candid. Refreshing car-buying experience. 1 star removed though because when I got my car back from window-tinting, they washed the car and wiped it dry with dirty rags leaving a bunch of hair-line scratches on my new car. Got it fixed with ceramic sealant detailing from my retailer so that care was fine otherwise would give 5 stars.
I worked with Andy and he was extremely helpful and really professional throughout the whole process. I ended up purchasing a car and his customer service was just excellent! If you want a BMW, go to the PG BMW and ask for Andy!
What a fantastic buying experience! I had no intentions of buying a new a car but when my 2015 Mercedes threw a rod. I was forced into car shopping. I wasn't very happy about it and I went to several dealerships. A good friend of mine recommended Pleasant Grove BMW Chris their manager was outstanding! Bryan their sales representative went above and beyond and was so easy to work with, I will definitely be using Pleasant Grove BMW for maintenance and future car buying!
best car buying experience i've ever had. Jimmy was great and very fair and helpful
We recently purchased a used car from BMW of Pleasant Grove. I have purchased a number of cars in my life, well over 100, my wife may or may not say I have a problem. I will spare the details, as they are not that important. What I will say is that some things came up after the purchase that the dealer could have easily walked away from, we purchased the car as-is. The sales and service team went well above and beyond to help with the situation, and never hedged a single time. I can't say that this is 'standard' ...
If you need a new car, go to Andy Merriman. He's straight forward, honest and will get you a good deal. You don't find that much nowadays.
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